Terms
Terms & service boundaries
These terms are written to be read. They define the services, the pricing, the delivery rule, and what happens if something cannot be completed — before you commit to anything.
1. The services
Catalog Rescue is an independently operated specialist service offering: Shopify product CSV cleanup and repair; Shopify store setup within the published package scopes; TikTok Shop listing data preparation for supported workflows; and store data extraction and enrichment from agreed sources. Each service page defines its own scope and boundaries, which form part of these terms.
2. The row definition
Where pricing is based on rows, a row is a populated data row in the client’s file, excluding the header row and fully blank rows. A product with 30 variants occupies 30 data rows. A row containing only an image URL counts, as does a populated hidden row; multi-sheet workbooks are counted across all sheets included in the repair; subtotal, notes and metadata rows are not product rows — they are not counted and are flagged. The row count applicable to an order is confirmed in writing during scope confirmation.
3. Pricing
CSV repair packages are fixed-price: Starter $25 (up to 300 rows), Standard $45 (up to 1,000 rows), Extended $75 (up to 3,000 rows), one source file per package. All three packages include the full repair described on the CSV Repair page — including variant rebuilds, supplier column mapping and image URL validation; they differ only in the number of rows covered. Store setup packages are fixed-price: Basic $99 and Plus $229, within the product, collection and revision limits published on the Store Setup page. Work outside a package’s scope is quoted in writing and begins only after the client approves the quote. There are no surprise charges.
4. Scope confirmation and acceptance
Every order begins with a written scope confirmation stating the work, the exact price and the delivery time. A file is “accepted” when it is confirmed to fall within the agreed scope. Work begins after the client approves the scope and the payment arrangement is agreed. If supplied material falls outside the agreed scope, the difference is raised with the client before further work — never absorbed silently and billed later.
5. The 24-hour delivery rule
For CSV packages within their row limits, delivery is 24 hours from acceptance, counted in working hours (PKT). The clock starts at acceptance with an agreed scope. It pauses while source data is unclear or a client decision is pending, and the client is informed when that happens. Files that are complex or unsupported receive a separate written estimate instead of the 24-hour rule.
6. What is never done
- Missing product facts are never invented, assumed, or copied from unrelated products; they are flagged for the client.
- No service guarantees a successful platform import, listing acceptance, or any platform decision, regardless of source data.
- Client passwords are never requested by email, and file-based work never requires store account access.
- Client files are never shared, resold, published, or used beyond the agreed task.
7. Payment
Orders run through the platform where the client found the service, under that platform’s payment terms, or by Payoneer for direct clients. Direct orders are agreed in writing before work starts, and work begins once the agreed payment arrangement is in place. The free sample is always free and completely independent of payment. The payment arrangement for each order is recorded in its written scope confirmation.
8. Cancellation and refunds
If agreed work cannot be completed by Catalog Rescue, the undelivered part is refunded in full. If the client cancels before work begins, nothing is owed. If the client cancels after work has begun, only the part already delivered is payable, and its reports (QC report, change log, exception list) are delivered with it. Refunds are made through the same route the payment arrived by.
9. Client responsibilities
- Supply the source material the work depends on, in a readable form.
- Decide the items on the exception list — flagged data waits for the client’s decision.
- For store setup, provide access through a collaborator or staff account the client controls, and remove it after handover if wished.
- Review deliveries and raise discrepancies promptly, so they can be put right within the agreed revision rounds.
10. Platforms
Shopify and TikTok Shop are third-party platforms. Their import behaviour, listing decisions, rules and availability are theirs, and they can change. This service prepares data to the platforms’ published formats and states its boundaries honestly; it does not control, and cannot promise, platform outcomes.
11. Changes to these terms
These terms may be updated on this page. An order is governed by the terms and the written scope confirmation in force when its scope was agreed — later edits do not retroactively change an agreed order.
12. Contact
Questions about these terms: facttechz5911@gmail.com. Unanswered questions will be answered in writing before you place an order.