Privacy
Privacy & file policy
Merchant product data can contain confidential pricing, supplier details and commercially sensitive information. This policy answers, in plain terms, what happens to yours.
The short version
Catalog Rescue is an independent one-person service based in Pakistan. Your files are used only for the task you and I agreed. I never share, sell or publish them, never use them for any other purpose, and never use them to train any system. My working copies are deleted within 30 days after delivery — earlier whenever you ask. Files reach me as email attachments through Gmail, so the email section below matters: it says plainly what I control, what I delete, and what no email-based service can honestly promise. No store password is ever needed for file-based work, and you should never email one.
Where are files processed?
Files are processed on my own work computer, locally. This website has no upload form and no file storage — files move by email only, as attachments.
How your files travel — email and Google
Files move between you and me as email attachments, through Gmail. That means Google’s systems transmit and store them, under Google’s own privacy and retention policies, while they are in transit and sitting in my mailbox. I do not control Google’s side of that chain, and I will not pretend otherwise. What I control is my own mailbox and my own computer — and the schedule below covers exactly those.
The retention schedule
Every kind of copy, and what happens to it:
| Copy | What happens to it |
|---|---|
| Working files on my computer | Deleted within 30 days after delivery — earlier on request. |
| Backup copies I control | The same 30-day schedule. Backups never extend retention. |
| Attachments you sent me (my Gmail inbox) | Deleted on request, and confirmed to you by email. |
| Attachments I sent you (my sent mail) | Deleted on request, on the same terms. |
| Email correspondence | Kept as the record of the agreed scope, price and delivery reports; deleted on request. |
What deletion cannot cover: after I delete my copies, Google may retain data on its own systems under its own policies, outside my control. I cannot promise or guarantee provider-side deletion — and you should be wary of any email-based service that does promise it.
Who can access your files?
Only me. There is no team, no subcontractor chain and no handover. The person who receives your file is the person who works on it and the person who deletes it.
Are files shared or used for anything else?
By me: no. Client files are not shared with anyone, not sold, not published, not used as portfolio material, and not used to train any system. Your catalog — including your pricing and supplier information — stays your business. The single sense in which a file touches another company’s system at all is the email transit described above, which is how the file reaches me in the first place.
Personal data inside files — a note for EU merchants
Product and order exports can contain personal data — customer names or postal addresses inside an order export, for example. If your file contains personal data, I process it only to perform the agreed repair or preparation, and for no other purpose. You may email me at any time to ask what I hold that relates to you or your customers, and to ask for its deletion; access and deletion requests are answered by email.
Can you ask for earlier deletion?
Yes, at any time, by email. Earlier deletion is done on request and confirmed back to you by email. You do not need a reason.
Passwords and account access
File-based services (CSV repair, TikTok Shop data preparation, data enrichment) never require your store password or account access. Store setup is the single exception: it needs access to the store being set up, through a collaborator or staff account that you create and approve — and you can remove that access as soon as the work is handed over.
Please never send passwords, payment card details or other credentials by email. They are not needed, and they will not be used.
This website
This is a static website: it has no accounts, no contact form, no checkout and no file upload. Contact happens entirely through your own email client, at the address on the Contact page.
Questions about this policy
Email facttechz5911@gmail.com. If a question is not answered here, it will be answered in writing before you send any file.