Questions, answered in writing

No — not for CSV repair, TikTok Shop data preparation, or enrichment. Those are file-based: you send the file, I work on the file, you receive the file. Store setup is the one exception: it needs access to the store being set up, via a collaborator or staff account you approve, and only for the agreed work.

A populated data row in your file, excluding the header row and fully blank rows. A product with 30 variants occupies 30 data rows, because each variant is its own row in a Shopify CSV. The row count of your file is confirmed in the scope email before you pay.

The edge cases, so there are no surprises: a row containing only an image URL still counts — it carries data. Populated rows that are hidden in your spreadsheet still count. If your workbook has several sheets, rows are counted across all the sheets included in the repair. Subtotal, notes and metadata rows are not product rows — they are not counted, and they are flagged in the report. And format is flexible at my end: send XLSX if you like; delivery is a Shopify CSV (or XLSX output instead, if agreed in writing).

No. The three packages are one service at three file sizes: product and variant structure, SKU consistency, price formatting, column and header correction, image URL validation, and import formatting and validation are included at every price — $25, $45 and $75 alike. The packages differ only in the number of rows: 300, 1,000 or 3,000.

Shopify CSVs and common supplier spreadsheet formats (CSV, XLSX, ODS) for review. If a format is not workable, you are told at the review stage — before payment — not after.

Send up to 10 selected data rows. You receive a preview of the issues identified and the corrections proposed. One sample per prospective project, no obligation to buy, and the sample does not include a complete catalog repair or any invented data.

For CSV packages within their row limits: 24 hours from acceptance, counted in working hours (PKT). The clock starts when your file is accepted and the scope is confirmed. It pauses if source data is unclear or a decision from you is pending — you are told when that happens. Complex or unsupported files receive a separate estimate before work begins.

The cleaned file, a QC report summarising the checks performed, a change log of what was altered, and an exception list of everything that needs your review. Your original file is preserved and returned unchanged alongside.

It is flagged for your decision, never fixed by guessing. Missing facts are not invented, not borrowed from other products, and not quietly assumed — they appear in the exception list with the reason they matter.

No, and you should be cautious of any service that does. The repaired file is validated against Shopify’s format and the QC report shows the checks. But a guarantee regardless of source data is not honestly offerable — if your source data blocks a clean result, you are told exactly what and why.

It is quoted individually, in writing, before any work begins. Packages cover one source file up to their row limit; larger or multi-file work is priced as one agreed quote. The price you approve is the price you pay — extra work is never billed as a surprise.

Orders run through the platform where you found the service, under that platform’s payment and escrow arrangements, or by Payoneer for direct clients. Direct orders are agreed in writing before work starts, and work begins once the agreed payment arrangement is in place — the arrangement is confirmed in the same written scope, so nothing about payment is improvised later. The free sample is always free and completely independent of payment.

If I cannot complete the agreed work, the undelivered part is refunded in full through the same route it was paid. If you cancel before work begins, nothing is owed. If you cancel after work has begun, you pay only for the part already delivered — and you keep the delivery reports for it.

They are used only for the agreed task, never shared or sold by me, and my working copies are deleted 30 days after delivery — earlier whenever you ask. The full policy, including the retention schedule for every kind of copy and how email attachments are handled, is on the Privacy page.

No guarantee is offered. The service prepares your listing data for supported workflows; TikTok Shop makes its own acceptance decisions under its own current rules, which vary by country and category. I never access your Seller Center and never publish listings for you — see the TikTok Shop page for the full boundaries.

Only from sources you and I agree in advance — material you supply, or specific pages you point to. Values the sources do not state stay blank and are listed as exceptions; uncertain values are marked uncertain; conflicting values are both reported. Nothing is silently filled in. Details on the Data Enrichment page.

I do — Catalog Rescue is an independently operated specialist service, not an agency with a team behind it. The person who answers your email is the person who repairs your file.